CCC Citizen Hub Strategy

“The Christchurch City Council Citizen Hub Strategy is intended to:
– Identify how citizens and customers want to interact with Council regarding services, channel choice and community facilities
– Identify why citizen hubs may be best positioned to service and meet customer expectations
– Identify the current state and what changes are required to meet the future state implementation phases
– Provide a basis against which Council can measure success.

We currently operate a very “bricks and mortar” service arrangement, where different Council services have developed stand-alone service locations and approaches (often all in the same neighbourhood).
The review has found that this siloed legacy service model is no longer fit for purpose. Customers increasingly expect joined up services, easy one-stop transactions, and channel choice in how they engage with us.

We are proposing a shift to integrated service delivery arrangements whereby Council physical services are grouped together in convenient locations for citizens to access – a Citizen Hub with no wrong doors. This will be supplemented with an assisted-digital strategy whereby most simple Council service transactions can be automated, or completed on-line.

A set of design principles have been developed to guide improvement opportunities and the future state model. An implementation approach whereby council libraries will form the base for integrated, multi-discipline citizen hubs is proposed.”

Customer Experience for Integrated Service – Citizen Hub Strategy
(As at 30th October 2015. Endorsed by Council 30th November 2015)

“More and more I think libraries need to become community hubs and reflect the needs of the community.”
“More staff interaction, give people the choice between “automated self check out” and an old fashioned check out desk.”
(Source:, Page 11)

“There is a synergy between the information that libraries provide and the service that Citizens Advice Bureau provides to the community.”
(Long Term Plan 2015-2025 – Citizen Submissions/ Feedback, Submission # 12990, Page 11)

“There is a worldwide trend towards establishing community hubs – and Christchurch City Council has already signaled its intent to adopt this concept by the development of our first co-located services in Papanui, Shirley, Fendalton, South Library and now, more comprehensively, at Te Hāpua: Halswell Centre.
Hubbing enables the delivery of service outcomes from a common location, making it easier for the customer, as well as enabling the efficient use of Council resources.
A hub can be far more than a place from which service is delivered.
It can bring community services together, be a gathering place for the community to play, learn, and engage with each other.
The key is integration; this strategy will look at how and where Council services can become the platform for more deeply integrated citizen hubs.”
(Shared vision for hub services, Page 13)

“In February 2013, the Auckland Council Executive Leadership Team approved a human-centred design approach for their new service centre.
Human-Centred Design Approach:
1. Scope – create a service delivery framework that enables Council to deliver an integrated and relevant in-store experience
2. Look & Listen – a refreshing and insightful view of the world through the eyes of the customers
3. Understand – distilling observations into insights
4. Solve – involve the wider organisation and external participants
5. Build – make it happen!
A deliberate and conscious flow was created for citizens to:
– Enter
– Orientate
– Experience their first point of contact
– Interact
– Transact
– Exit & extend”
(Case Study: The Auckland Council In-Store Experience, Page 14)

“Each element of the future omni-channel strategy needs to be enabled by the right tools and capability. For citizen hubs, this means exemplary service standards, well trained staff to support our customer groups in one engagement, supported by a customer relationship management (CRM) system.
Christchurch City Libraries have already incorporated human-centred design principles in their facility design, fit-out, and service model.”
(What does a hub mean for Christchurch City Council?, Page 15)

“Integrated, multi-discipline hubs will be created where it makes sense, and will be the preferred future model:
– Customers can go to one location to meet their requirements
– Lower building maintenance costs
– More efficient use of staff through rostering
In the longer term hubs can become a gathering place for more community services
Facilities are fit for purpose for the community it serves:
– Reduction in costs to council
– Community continues to have pride in their facilities and maximise use
– Locations meet customer demand and are centrally located in our communities
– Higher return on investment in facilities”
(Hub Principles, Page 16)

“Integration of Community Hubs will occur at existing Library facilities:
– In many locations, service desks are already co-located with libraries and therefore optically it does not seem a big change for the community
– The older demographic, likely to be using assisted service channels, are assumed as visiting libraries more frequently than recreation centres, making the assisted service more accessible for these users
Existing recreation building facilities do not have space to house libraries:
– Geographic distance will continue to occur in existing facilities due to facility constraints (i.e. size) and type of utilization (e.g. recreation services and quiet break out spaces do not have natural synergies)
Consistency is valued and enables standardisation:
– By initially establishing all hubs as a library/service desk integration customers will be able to expect and have the same service experience at any community hub
– Cross skilling of these employees will enable them to cover other services as required providing more job variety”
(Hub Assumptions, Page 17)

“The future integrated hub model provides for council libraries to act as integrated, multi-discipline hubs, simplifying and streamlining the customer journey.
The future assisted service model delivers a number of financial and non-financial benefits:
– Integrated: One location for multiple transactions
– Tailored: A choice of either assisted or self-service options
– Cost Effective: Savings on travel costs for customers using the digital channel options or traveling to a single integrated hub instead of multiple locations.
There are also options to reduce the Council physical foot-print through decommissioning of existing end-of-life facilities, or siloed facilities in the same community.”
(Meeting Customer Expectations, Page 17)

– Libraries: Shirley (Burwood Ward, 5 Council libraries: Parklands, New Brighton, Aranui, Shirley, Linwood in the Waitai Coastal-Burwood-Linwood Community Board area)
– Service Desks: Shirley (Burwood Ward, 2 Council service centres: Shirley, Linwood in the Waitai Coastal-Burwood-Linwood Community Board area)
– Governance Services: Shirley (Waitai Coastal-Burwood-Linwood Community Board)
There are 3 Christchurch City Council services co located in the Shirley Library and Service Centre building, located in The Palms carpark.*
But there is no suburban sized Library or Service Centre in the entire Innes Ward.
(Location map for Christchurch City Council Libraries, Service Desks and Recreation and Sports Centres, Page 19)

* For more info on the current Shirley Library and Service Centre:
Sustainability and Community Resilience Committee, 01 June 2022
“Joanna Gould spoke in regards to Item 10. South Library Te Kete Wānanga o Wai Mōkihi – Earthquake Repair Options.
Her deputation focused on Shirley Library and the former Shirley Community Centre. She questioned the priority on South Library, when Shirley Library has issues around variety of books available and capacity.
She also queried why the rebuild of the Shirley Community Centre has been delayed until 2030/31, and whether this aligns with the Council’s policies on sustainability and environmental outcomes.”
Her presentation slides:
Shirley Library and Service Centre building plan/layout

“The founding principle of citizen hubs is to bring together the services council provides across the community in a common location, enabling the customer and community experience to be an integrated one.
Initially this includes libraries, and service desks.
Future builds of new citizen hubs should encompass all council facilities required by the community it serves, integrating recreation and sports, libraries, service desk and community governance services where it makes sense.
This will vary by community, depending on factors such as community demographics, land availability etc. and should be designed in conjunction with the community to ensure the hub is fit for individual community requirements (i.e. some of the new facilities in communities may not require all services).
As a result of the earthquakes there are a number of new community facilities and re-builds already underway.
The implementation plan will align with the Community Facilities Activity Management Plan and Community Facilities Network plan as well as the various facilities rebuild plans for the community facilities, libraries, and service desks.”

Facilities Rebuild Plans: Alignment = X, Most facilities have replaced ‘like for like’.*
Therefore, the integrated hub strategy has not been considered when deciding on the design and co-location of facilities.
(Interdependencies, Page 26)

* When I wrote in 2018, I saw the potential in this site at 10 Shirley Road, Shirley Community Reserve.
At that time I hadn’t even read the ‘Christchurch City Council Citizen Hub Strategy’.
Since 2018 I have been advocating for a new ‘Citizen/Community Hub’ at 10 Shirley Road & the redevelopment of the Shirley Community Reserve:

The Shirley Community Centre, has not been ‘replaced’, not even ‘like for like’.
In 2015 when this Strategy was written, why wasn’t a new integrated service delivery Citizen Hub option considered, at 10 Shirley Road, Shirley Community Reserve, site of the former Shirley Community Centre?
21: Shirley Community Centre, Replace. Section 38 (claim insured value).
26: Shirley Library, Cosmetic repairs.
Christchurch City Council Facilities Rebuild Plan – Tranche 1

Board Update 17th June 2022

Today I updated the Waipapa Papanui-Innes Community Board with my research, after Councillor Pauline Cotter invited me during my verbal presentation to Council, for the Draft Annual Plan.

Since 2018 I have been advocating for a new building to be built at 10 Shirley Road/Shirley Community Reserve:
Every year I have done extensive research to support my submissions to the Christchurch City Council’s Annual/Long Term Plan.
When the Waipapa Papanui-Innes Community Board has a consultation “open for feedback” for residents to make a submission, I have provided research based ideas & comments in my submission.
I have also tried repeatedly over the years, to engage with the Board (elected members & staff) via email, asking to have a discussion/meeting regarding 10 Shirley Road/Shirley Community Reserve.
Public Forum (anyone, 5 minutes including questions), Deputation (approved by Chair, 10 minutes including questions) & verbal submissions on the Council’s Annual/Long Term Plan (resident, 3-5 minutes including questions) are not an opportunity for a proper discussion.

Below is the email trail outlining the events/effort required just so I could speak to the Board, after being invited by my Innes Ward councillor, Pauline Cotter.

From: Norrish, Emma
Sent: Wednesday, 11 May 2022
To: Joanna Gould; Cotter, Pauline
Subject: RE: 10 Shirley Road
Kia ora Joanna,
Thanks for the email, and well done on the presentation of your annual plan submission to Council (I was watching it online).
Regarding Pauline’s question about whether the Board has received this information, I know you have sent out numerous emails to us.
I have read them, and I would hope that other Board members have too.
We would be happy to have you present at one of our public forums, which are held at the start of our board meetings.
Our next one is next Wednesday 18th May at 9.30am.

From: Joanna Gould
Sent: Wednesday, May 11, 2022
To: Cotter, Pauline; Norrish, Emma
Subject: Re: 10 Shirley Road
Thanks Emma, much appreciated!
I would be happy to present at your public forum.
Can you let me know when the next Board meeting is that I can do this in person? Thanks

From: Norrish, Emma
Sent: Thursday, 12 May 2022
To: Joanna Gould; Cotter, Pauline
Subject: RE: 10 Shirley Road
Morning Joanna,
We are hoping to be back in person for our June meeting, which will be on Friday 17th June at 9.30am.

From: Cotter, Pauline
Sent: Monday, 16 May 2022
To: Joanna Gould
Subject: RE: 10 Shirley Road
Hi Joanna,
Thanks for this lovely email with the added personally history of your very strong connections to Shirley and particularly the old Centre.
I am so pleased you are coming to the Board to speak to us about this, and very much look forward to seeing you there on the 17th June.

From: Joanna Gould
Sent: Thursday, June 16, 2022
To: Pavey, Emma
Subject: Waipapa Papanui-Innes Community Board Meeting, Friday 17 June 2022
Hi Emma
Sorry for the late notice (I’m playing catch up after getting back from Wellington), I would like to speak briefly to the Board at the meeting tomorrow, during Public Forum.
After my verbal submission at Council for the Draft Annual Plan, Pauline invited me to come & speak to the Board, to update them re 10 Shirley Road/Shirley Community Reserve.
Could you please forward this email to the Community Board members for the meeting tomorrow.
Let me know if you have any questions.

From: Saunders, Mark
Sent: Friday, June 17, 2022
To: Joanna Gould
Cc: Pavey, Emma
Subject: Waipapa Papanui-Innes Community Board Meeting, Friday 17 June 2022
Kia ora Joanna,
Thank you for your interest in presenting to the Board.
We’ve conferred with the Chair, and noting the restriction in Standing Orders on presentations being received that are subject to a hearing process such as the Annual Plan is currently going through, it has been considered that it would not be appropriate for your presentation to come just at this time, but it’d be great if you could come back to us with the request after the Annual Plan process has been completed given it is in the middle of that hearing process that you’ve submitted to in this respect, thank you.

Waipapa Papanui-Innes Community Board Meeting, Friday 17 June 2022
– Agenda:

As I was no longer able to speak as part of the Public Forum, I went along to listen to the Board meeting.
When I arrived, Chair Emma Norrish said I was able to speak as a Deputation in regards to the Board’s Area Report/Memo re Shirley Community Reserve.

– 13. Waipapa Papanui-Innes Community Board Area Report – June 2022
Memo from Kelly Hansen, Manager Parks Planning and Asset Management
Shirley Community Reserve
“4.3 A feasibility study is currently underway to estimate the construction costs for four potential options for a new community facility.
1. Mixed use hub incorporating a library, service centre, and community operated community space,
2. Community operated large community facilities building,
3. Community operated small community facilities building,
4. Outdoor options similar to Dallington landing.”

– YouTube:
My deputation from 29:15 to 42:00

5. Deputations by Appointment Ngā Huinga Whakaritenga (Minutes)
5.4 Joanna Gould – Shirley Community Reserve
Joanna Gould spoke to the Board regarding the Shirley Community Reserve as a matter discussed in Item 13, the Community Board Area Report, with a related memo attached to that Report.
Ms Gould spoke to her attached supporting links, focusing on her case that Shirley Library should be relocated and upgraded to the Shirley Community Reserve (10 Shirley Road) site, among other needs and benefits for the community that could be fulfilled through the site.
After questions from members, the Chairperson thanked Ms Gould for her presentation.
Attachments A Joanna Gould’s Supporting Links (Page 6-7)

Below is my email to the Board members:
Here are the links to my research that I will briefly cover during my Public Forum presentation:

1. “CCC Draft Annual Plan 2022-2023 Submission” Website Post
Page 7: Learning Libraries Concept
Page 8: Shirley Centre Concept
Page 9: Instore Demonstration Concept

2. “Shirley Centre Concept 2021” Website Post
– ‘Shirley Centre Concept 2021’ Post (Overivew of .pdf):
– PDF:

3. “Shirley Centre 10 Shirley Road” Facebook Page & Group
– Page: (updated daily with research/ideas/organisations/shared posts)
– Community Group: (updated daily with community notices/shared posts for the residents in our communities)

4. “South Library Report” Website Post

After making my deputation at Council regarding the South Library Report, I emailed Pauline the follow up questions:

4.1. “From a potential disaster/civil defence point of view, a standalone civic building at 10 Shirley Road, opposite our largest school (Shirley Primary) would also provide a central emergency location (with solar panels & rainwater harvesting system), away from The Palms (which closed for over six months due to earthquake repairs).”
– Fences and containers at Shirley Library,
– “Building Community Resilience: Learning from the Canterbury earthquakes”, Appendix 2: Shirley Case Study Report, Page 73-85,

4.1 Question: Could the Council set up a new building at 10 Shirley Road that is able to be transformed into an “Emergency Operations Centre (EOC)” when needed?

4.2. “5.6 It is not envisaged that further significant central government funding will be forthcoming and certainly not Capital funding to contribute to a major repair or rebuild.
Note, Council did receive operational funding from the Ministry of Education when South Library was opened for a few years to support targeted learning initiatives in partnership with the schools in the local area.
This funding did not contribute to the running costs or improvements to the facility itself.”
Page 39,

4.2 Question: Could the Council approach the Ministry of Education for capital funding and/or “targeted learning initiatives” funding for the 10 Shirley Road building?
When I attended the Shirley Village Project focus group meetings, a Shirley Library staff member had been asked by Shirley Intermediate to help students with their literacy.
The 10 Shirley Road site is central to Mairehau High School, Shirley Primary School, Shirley Intermediate & the new Banks Avenue School, Richmond/Shirley/MacFarlane Park Kindergartens, plus Shirley Playcentre on the same site.

4.3. Shirley Centre Concept 2021:
– 5.1 Shirley Centre | Original Building: Shirley Primary School
“The Shirley Primary School was erected in 1915 to the design of George Penlington, the Education Board Architect in Canterbury.”
– Page 5, 5.2 Shirley Centre | Original Building: George Penlington (CEB Architect for Shirley Primary & Richmond Schools)
“Cantabrians have long been proud of the region’s education heritage, but they have extra reason to pay respect to the city’s remaining historic educational treasures. Some of the city’s foremost and celebrated colonial architects designed these institutional buildings:..George Penlington.”
[this link above no longer works, here is a new link:]
– Page 10, 10.1 Shirley Centre | Design Inspiration: George Penlington
“George Penlington (1865-1932), chief architect of the Canterbury Education Board, designed the building to meet New Zealand’s first school building code, which addressed post-First World War concerns about national health and hygiene by mandating standards for natural light and ventilation.”

4.3 Question: Could the Council & the Ministry of Education work together (funding & heritage information) to honour George Penlington’s legacy & the impact he had on our school buildings throughout Christchurch, by designing a building that reflects some of his design features & include his drawings/plans/photos within a new building?

South Library Report

South Library Te Kete Wānanga o Wai Mōkihi – Earthquake Repair Options
“The purpose of this report is to update Council on the findings of the pre-project investigation into the cost and scope of repair works required to address structural damage to the South Library from the 2010-2011 Canterbury earthquake sequence and bring this facility up to 100% NBS Importance Level 3; and endorse the staff recommendations.”
This report was on the Christchurch City Council Finance and Performance Committee agenda for Thursday 26 May 2022, but was “adjourned to the Sustainability and Community Resilience Committee meeting at 9.30am 1 June 2022.”

Deputations by Appointment Ngā Huinga Whakaritenga: 5.2 Joanna Gould
“Joanna Gould spoke in regards to Item 10. South Library Te Kete Wānanga o Wai Mōkihi – Earthquake Repair Options.
Her deputation focused on Shirley Library and the former Shirley Community Centre. She questioned the priority on South Library, when Shirley Library has issues around variety of books available and capacity. She also queried why the rebuild of the Shirley Community Centre has been delayed until 2030/31, and whether this aligns with the Council’s policies on sustainability and environmental outcomes. Her presentation slides are attached.
The Committee requested an updated NBS or engineering report on the Shirley Library.”, Page 3
– Attachments: Deputation by Appointment 5.2 – Joanna Gould presentation slides, Page 17-33
– 01.06.22, Item 5, Deputations by Appointment:, 13:20

According to this article (1), the Shirley Library is the second busiest suburban library in Christchurch, with Fendalton first & South Library third.
South Library includes a library, service centre, board room, meeting rooms, learning centre & cafe. South Library to Tūranga = 3.8km
Shirley Library is also considered a suburban library, but there is no board room, meeting rooms or learning centre. Shirley Library to Tūranga = 4.7km
The actual floor space allocated to the Shirley Library, is less than half of the current building.
As the Service Centre (which includes NZ Post) & the Coastal-Burwood Governance Team are also located in this building.
The ReVision Youth Audit on the Shirley Library highlights some of the issues from our youth’s perspective. (2)
Shirley/The Palms is already considered a ‘Key Activity’ area. Our population has significantly increased due to infill housing & more social housing. Yet there are no plans to upgrade the size or change the location of the current Shirley Library and Service Centre?
Greater Christchurch Our Space 2018-2048
Page 25, Key Activity Centres
Page 26, Higher Density Residential
Page 30, Future Development Areas
Page 36, 10-minute Neighbourhood for Key Centres
In the CCC Asset Management Plan Summary: Libraries (3), the South Library replacement cost is considerably less than the amount proposed in this report.
The Shirley Library replacement cost is more than the amount on budget in the proposed CCC Annual Plan, for the the rebuild of the Shirley Community Centre. (4)
Shirley Library was built in 1995. South Library was built in 2003.
South Library has 3 times the capacity of Shirley Library, yet the population density for Shirley Library is higher. (5)
Both the Shirley Community Centre & Shirley Library were included in the original CCC Facilities Rebuild programme. (6) South Library wasn’t included.
The CCC Libraries 2025 Facilities Plan (7) states that “Libraries will adhere to sustainable, long lasting design and ensure good return on investment. All planning will maximise the potential capacity of existing facilities, and take into consideration life cycle cost of new and existing building.”
“Shirley Library: Future need for more service capability. Space required to develop service for learning services to support need in the community.” Page 36
With the Shirley Library building being constructed in 1995, according to the Reference Building Type, there may be some issues in regards to the design/earthquake loads. (8)
From a potential disaster/civil defence point of view (9), building a standalone civic centre at 10 Shirley Road, opposite our largest school (Shirley Primary) would also provide a central meeting place/emergency location (with solar panels & rainwater harvesting system), away from The Palms (which closed for over six months due to earthquake repairs). (10)
In the South Library report under Defer the repair/rebuild, Disadvantages: “Despite its high use, it is not at the same standard as other libraries of similar size and function with the building services at/or near end of life.”
This statement applies more to Shirley Library than South Library. As in the South Library report, under Functionality: [South Library] “facility provides sufficient floor area”, which is not the case with the current Shirley Library.
The Local Government Community Well-being Act (11) addresses four aspects: Social, Economic, Environmental & Cultural: “As the operational arm of government, councils deliver infrastructure vital to our economy, such as roads, three waters and housing infrastructure, cultural and social amenities such as events, parks, libraries…”
In my PowerPoint presentation, I’ve included images of the view from the current Shirley Libary, looking into The Palms car parking. (12)
What impact do you think this view has on our communities wellbeing?
Do these images align with the Council’s Asset Management Plan for Libraries?
Residents have been asking since 2012 for a new building at 10 Shirley Road, to replace the former Shirley Community Centre that was demolished after the earthquakes. (13)
There is still no suburban library in the Innes Ward. Yet the current Innes Ward boundaries have significantly decreased in size, as the population continues to grow.
Christchurch City Council Development Contributions Policy 2021
Page 6: 1.3.1 Strategic reasons “The Council’s vision statement, community outcomes and strategic priorities constitute the Council’s Strategic Framework which guide decisions made by Council with a focus on improving overall community wellbeing.”
1.3.2 Fairness and equity “Christchurch City Council has decided it will use development contributions as the primary method of funding growth-related infrastructure. This approach enables the cost of providing growth infrastructure to be funded primarily by those who cause and/ or benefit from that investment.”
Page 8: “The Council will fund the growth capacity of the following types of community infrastructure from development contributions for community infrastructure: Libraries.
Development contributions for community infrastructure are levied on a district-wide basis, meaning the development contribution charge will be the same regardless of development location within the Christchurch District.”
After reading this report on the South Library, I do not understand why the Council would prioritise the repair/rebuild of the South Library.
The South Library is still in operation. The Shirley Community Centre was demolished. The current Shirley Library isn’t fit for purpose & does not meet the needs of our growing population.
This proposal doesn’t align with the Christchurch City Council’s policies on sustainability and environmental outcomes. (14) (15)
There are suburbs across the city that are lacking community facilities. (16)
The communities around Shirley Road have been waiting since 2012 for a new building to be built on 10 Shirley Road. Why has the Christchurch City Council deferred funding this until 2030/31? (17)
In my view, the Council should not direct staff to engage with renewals, while existing rebuilds have not been completed.

(2), Page 20-37
(3), Page 66
(4), Page 21
(5), Page 70, Libraries Sites
(8), Page 7
(9) “Building Community Resilience: Learning from the Canterbury earthquakes”
Appendix 2: Shirley Case Study Report, Page 73-85
(12), Page 13
(17), Page 21

South Library Te Kete Wānanga o Wai Mōkihi – Earthquake Repair Options: Minutes
– Committee Comment:
1. Amendments were put forward that provided additional details to the Officer
Recommendations, along with extending Council consideration of the development and costings on design from Q1 2023 to Q2 2023 and assessing options for a temporary facility during the rebuild phase.
2. The Committee requested that when Officers come to Council with the concept design and costings in Q2 2023, that information about extending temporary strengthening of the building is provided as a comparator and made publically available, along with cost implications and associated risks.
– Officer Recommendations:
That the Sustainability and Community Resilience Committee:
1. Direct staff to progress the design for a rebuild of the South Library Facility on its
existing site.
2. Endorse the development of a concept design and costing for consideration by Council in Q1 2023.
3. Note that the advancement of the project to construction will require additional funding in Annual Plan 2023-2024 and or a Long Term Plan adjustment.
– Amendment moved by Councillor Scandrett and seconded by Councillor Coker
That the Sustainability and Community Resilience Committee:
1. Direct staff to progress the design for a rebuild of the South Library Facility on its existing site.
a. Include the public throughout the design process, seeking ideas and then feedback
prior to endorsement of the concept design.
b. Request that the rebuild is done to high sustainability standards including carbon
emissions and water use, both during the construction and operation of the library., Page 6

10 Shirley Road’ Pages & Blog Posts:
CCC Draft Annual Plan 2022-2023 Submission
Shirley Centre Concept 2021
CCC 10 Shirley Road Consultation Feedback
Poto Williams Support Letter
Duncan Webb Support Letter
“Where is our Community Centre” Petition
Proposed Pump Track for Shirley

Warren and Mahoney: South Christchurch Library and Service Centre
Christchurch City Council Facilities rebuild: Engineering reports
Christchurch City Council: South Library Engineering Report
Christchurch City Council: Shirley Library Engineering Report
Christchurch City Council Long Term Plan 2021-31 Activity and Asset Management Plans
Christchurch City Council Asset Management Plan Summary: Libraries
Christchurch City Council Asset Management Plan Summary: Community Facilities
Christchurch City Libraries 2025 Facilities Plan
Christchurch City Libraries Events: Shirley
Christchurch City Council Development Contributions Policy 2021
Christchurch City Council Sustainability Policy 2008
Christchurch City Council Equity and Access for People with Disabilities Policy
Christchurch City Council Build Smarter Guides and Resources
Christchurch City Council SmartView: Community Facilities
Christchurch City Council SmartView: EV Charging stations
Christchurch City Council: Innes Ward (current)
Christchurch City Council: Innes Ward (new/2022 election)
Greater Christchurch Our Space 2018-2048
Christchurch City Council Community Facilities Rebuild Tranche 1
Christchurch City Council Community Facilities Rebuild Tranche 2
Canterbury Stories: The Palms Earthquake Photos
Canterbury Stories: Fences and containers at Shirley Library
Christchurch City Libraries: Shirley Library History
CCC ‘Have Your Say’ Your ideas wanted for 10 Shirley Road

News Articles:
Council votes to rebuild South Library in Christchurch (6 June 2022)
Rebuilding South Library cheaper than repair (6 June 2022)
Popular Christchurch library to be demolished and rebuilt (1 June 2022)
Concept plans to be drawn-up for new South Library and Service Centre (1 June 2022)
Council staff propose to demolish and rebuild busy Christchurch library (20 May 2022)
Rebuild on the cards for quake-damaged South Library and Service Centre (20 May 2022)
Large investment portfolio for sale next to popular Christchurch shopping centre (21 March 2022)
Earthquake repairs spell 18-month closure of popular Christchurch library (16 March 2022)
New owners take over Christchurch’s The Palms shopping mall (23 November 2021)
Christchurch shopping centre sale highlights New Zealand’s compelling retail investment fundamentals (23 November 2021)
Study to determine feasibility of Christchurch community centre (16 July 2021)
Renewed calls to rebuild Shirley Community Centre (1 December 2020)
Brief closure heralds service boost for Shirley Library and Service Centre (9 March 2020)
Green light for pump track (24 September 2019)
Law change reinforces Councils’ community focus (8 May 2019)
Reinstated well-beings endorse councils’ community focus (8 May 2019)
Call For Community Facility Grows (10 May 2018)
Is Shirley Christchurch’s forgotten suburb? (4 May 2018)
Christchurch suburb overlooked since the earthquakes, community leaders say (30 April 2018)
Community centre builds delayed (26 October 2016)
Community Centre in Shirley Stalled (19 July 2016)
$40m to rebuild community, heritage facilities in Chch (4 September 2014)
Councillors back Shirley community site (16 August 2013)
New community centre planned for Shirley (16 August 2012)
The Palms reopens after quake repairs (8 September 2011)